Help Question / Product ??

[Jetranger]

Question : I bought this product "Air Traffic FSX" program from Flight One (Flight1) and it came wrapped in an Installer,, thats teied to this computer i'm on,,,

I'm wanting to transfer the Installer to my main Flight Sim computer to actually install the product , problem is it won't let me, and their so-called File Transfer Wizard, I couldn't get it to work, properly, no matter what I did,, I spent like 5 hours on it trying to make it work,, its useless.

anybody have any ideas how to do it

Jetranger

[garryrussell]

Have you asked the suplier what to do in such cases??

[Jetranger]

Ya,,, but I expect a reply back, tellin me to use their supposed so-called License Transfer Wizard,, which, well you read the thing,, I tried for like 5 hours to get it to work,, and then it failed.

Heres their link telling ya about this file transferred wizard thingy, where ya have to copy a file on a disk, then delete some wording and all kinds of goofy stuff !

Its a trip to go thru,, thankfully, none of the other vendors, like A2A, Captain Sim, Justflight , Pacific island simulations or carenado use this junk !!

Well heres the link,, read the part about the CD , its funny how they actually want paying customers / users / flight simmers to install this simple product.

You'd think I was installing top secret files for the CIA or something the process they make users go thru !


LINK : www.flight1.com/view.asp?page=license
Ridlicious !!

AFTER you read that above,, theres a link in the instructions above that says download the file transfer Tool ,,, click on that link, and download the instructions,,, read what All you have to do,, its redundt and very confusing to say the least, and then to go thru all that, and find it doesn't work,,, what a deal !!!

Notice they DON'T make that Link, very available on their web page to handy to read either, or find, you have to go to that link above in the other instructions 1st,,, then download a whole nother set of instructions to get the instructions to be able supposedly download the file on your other machine.

I'm laughing its so funny,, sure am glad the rest of the community in flight simming doesn't use that disasterous installer.

www.flight1.com/view.asp?page=license

Jet

[Jetranger]

3/6/2013

Well I did get a response back out of them,, pretty much telling me what I already thought in the above post,

for some reason, I knew had a feeling they'd come back with that response, now how'd I know that ;D

My solution was simple, take me out of the Flight 1 system for buying that particular product completely,, just erase me like I don't excist ,,,,

I'll repurchase the thing if need be, not that big a deal,,,

Don't want my money back,, I want the program pure & simple, easy as Pie !

I told em' I'm NOT foolin with that tedious Disasterous process of their so-called "File Transfer Wizard",, which by the way I tried again earlier today and upon the completion, I got an error code that said can not connect to their server , error code something like 1004 or something,,, that was after copying the file to a CD Disk, inserting it in the other computer and inserting that other file extension, once you find it,, and etc, etc, etc,,

We'll see what happens,, next with em' !

I'm not gonna give in and take the easy way out on these guys,, Flight 1 Software,,, I'm gonna make em' gimme that File program, if they have to drive their little butts up here in person and hand deliver it to me,

I got nothin but time to mess with these folks and break em' in !

darn, I'm Glad Captain Sim, Just Flight, Lion Heart creations, Pac Sim scenery & Orbx don't resort to these types of avenues, their sales would be dismal to say the least !!

Stay tuned, for the great saga shall continue, I have a "Hunch" this may be on going for sometime,, hope NOT, depends on how intelligent they are and how simple they wanna make things work, or, if they wanna be difficult & Stupid , I'm kinda betting the latter will happen !

Just like I knew before hand, exactly what their 1st response would be to my Customer service Query for the product - Imagine that ! ;D

he, he, he,, Jetranger !!! ;D

[Jetranger]

I got curious as to where in the state of Georgia they were supposedly located, so,, I went Flying Via Google Earth / Maps.

Apparently they lease / rent space in this older office building just North of Atlanta, Georgia, USA.

If thats really their address even ??

sure are a lotta attorney offices in that building , Hummmm

Have a looksy, if ya was ever curious as to where they was located, maybe , possibly,,, according to the address on their company web site, which isn't exactly to easy to find !

Jet.

[Jetranger]

Well they must of got my Support message and fixed their whatever it they fixed,, with their system,, I finally ended up getting it to work on my other computer,,, tho I did have to purchase it again to make it work properly, and that was the easiest way to do it, without going thru their crazy File Transfer Wizard nightmare !!!

Anyway,,, Ughhhh,, could of done without all that,,, but anyway,,,

Jet